Frequently Asked Questions

Everything you need to know about shopping with us.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my shipment in real-time?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.

How can I contact customer support?

Our dedicated support team is available Monday through Friday via email at support@wouf.com or through our live chat feature on the website.